Refunds & Refunds

 

Returns & Refunds

We hope you love your Blu Rose purchase. If you change your mind, please contact lisa@blu-rose.com within 14 days of receiving your order to arrange a return.

Items should be returned within 14 days of notifying us and should be unworn, unused and returned with their original packaging. Unless the item is faulty, return postage is the responsibility of the customer. We recommend using a tracked service.

Once your return has been received, your refund will be processed to your original payment method. Your standard delivery charge will also normally be refunded where required by law; any additional cost for an upgraded delivery service does not have to be refunded.

Personalised & Altered Pieces

Items made to a customers specifications or personalised are generally excluded from the statutory change-of-mind cancellation right. 

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact lisa@blu-rose.com as soon as possible and we'll be happy to help if we can.